Please note, these times may experience delays due to the impact of COVID-19.
In an effort to reduce waste and impact on the environment, apparel is created “on-demand”. This means, once your order is received, your order is processed and produced just for you. Then it is packed and delivered for you.
Here are our estimated shipping delivery times:
USA: 5 – 8 business days
Canada: 6-12 business days
World: 10- 20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
ORDER NEVER ARRIVED:
If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us using the form below making sure you quote your order number. We’ll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!
Size charts are available for all apparel items. Remember, your order is produced on-demand, just for you. Before finalizing your order, make sure your items measure up to your preferred fit. This helps us reduce waste and put a smile on your face.
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us using the form below and we’ll let you know what your next steps are.
Your questions and concerns are welcome. Please use the form below to get in touch. Your information will be kept private and will not be used for any purpose other than to communicate regarding your query.